FAQ

Frequently Asked Questions

Have questions about deploying Board Papers or systems requirements? See below.
For a pricing or other questions, please contact Pervasent.

 

Can I get a demonstration of Board Papers?

To schedule a demonstration and start your free 30-day trial, contact Pervasent at (510) 903.1001, inquiry@pervasent.com, or use this convenient form.

To try the Board Papers app for yourself, download it from the from the Apple App Store (or Windows Store) and tap on the "Demo" button on the first screen after launching the app.

How much does Board Papers cost per user?

Board Papers is typically licensed by the number of "sites" or committees (e.g. general board, finance and remuneration committees) and not by user.

For on-premises deployments, organizations pay a one-time license fee. Low annual maintenance fees cover updates and support. Any number of users can access board and committee sites. Office 365 and hosted deployments are licensed on an annual basis with yearly fees based on the number of sites needed.

Pervasent offers affordable pricing for organizations requiring only one or two sites. Non-profit discounts are available. Volume pricing is also available for large deployments.

Contact Pervasent to get pricing for your organization.

I've installed the app on my device, how do I connect to my SharePoint server?

Board Papers requires a server-side component to connect to the iPad or Windows app. If you are interested in trying the server-side application to manage your documents, Pervasent can set up a free trial on our or your server, or in the Microsoft cloud (O365).

To set up a trial, contact Pervasent at (510) 903.1001, inquiry@pervasent.com, or use this convenient form.

What components (server, client) are included in you application?

Board Papers includes both server and client components. The server component provides secure, centralized control over who gets what documents and when documents will be distributed to and removed from users’ iPad, Surface and other Windows devices.

The client component consists of native iPad and Windows apps that sync with the server component to download documents and other materials to users' devices. The app offers an intuitive book-like interface, optimized reading experience and full set of annotation tools.

What's required to install the application on my server?

If a supported version of SharePoint is already installed on your server, installation consists of running two PowerShell scripts and typically takes an hour or less.

Pervasent provides free installation support, including a pre-installation review to ensure your environment is ready for the deployment and phone and web support throughout the installation process.

Do you offer cloud-based deployments?

Board Papers can be deployed in the cloud (Office 365), on-premises on your server, or hosted by Pervasent. You choose where your sensitive documents reside.

Cloud-based deployments use Microsoft SharePoint Online for the document repository.

Do I need SharePoint?

Currently, SharePoint is the supported document repository for Board Papers.

If you are not currently using SharePoint and want to deploy on-premises, the Foundation version is available at no cost. Pervasent can assist you in installing SharePoint on your server. Pervasent and Pervasent partners also offer secure hosting services to host your instance of SharePoint.

What versions of SharePoint are supported?

SharePoint 2007, 2010, 2013 and 2016 are supported, including Standard, Enterprise and the free Foundation editions. In addition SharePoint Online (Office 365) is supported for cloud deployments.

What document and other file formats are supported?

Users can view PDFs, Microsoft Office documents, videos and images using the Board Papers iPad app. Audio files are also supported. Pervasent’s PDF reader is optimized for the iPad, letting users swipe through large documents without delay.

What tablets are supported?

All versions of the iPad running iOS 8 or above are supported. Windows 8.1 and Windows 10 devices, including Surface tablets, are also supported. We expect to support Android tablets in late October 2017.

Can users view documents without an iPad?

In addition to using the iPad, iPhone or Windows apps, any user with access to the SharePoint website can view their documents using the standard SharePoint browser-based interface.

Can documents be read offline?

Board Papers users can work offline, for example when traveling on a plane.

Documents are "synced" or downloaded from SharePoint to users' iPads and Windows devices when users connect to a network. Downloaded documents can be read and annotated even when users are not connected to a network.

How secure is Board Papers?

Organizations that host Board Papers on-premises can leverage the security protocols they already have in place. Office 365 deployments benefit from the robust security of that platform. For hosted deployments, Pervasent's facilities meet the highest security and up-time requirements.

Client access to documents is set in the SharePoint application and strictly enforced. Only documents that users are authorized to view are downloaded to their iPad or Windows device. Downloaded documents are automatically removed from devices based on expiry dates set in SharePoint, keeping the files stored on users' devices to a minimum.

The iPad app takes full advantage of the security features available on the device, including lock-box and password protection, file isolation and encryption, and remote wiping of data. The app cannot be run on a jail-broken iPad and any attempt to attach a debugger triggers immediate counter measures.

Board Papers also supports the use of mobile device management (MDM) platforms such as MobileIron, Blackberry and Sector for authorizing users and remotely removing Board Papers data for a specific user or device.

What documentation is provided?

Pervasent provides user and installation documentation along with access to an online support site for all licensed customers.

A quick guide for Board Papers is available from the iPad and Windows apps in demo mode. If you are currently evaluating Board Papers, installation guides are available upon request.


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The Board Papers app is available in Chinese, Danish, English, French, German, Norwegian, Portuguese, Russian and Swedish.